September, 2001 Alan
Scharf - Sportsline.com "I'm
happy to say that we were the first full install of Dryken's Storekeeper
software, and we didn't present an easy challenge. When we outsourced our domestic e-commerce site last year,
we focused on the International site (sports.com) and the task of
creating an entirely new financial, merchandising and customer activity
reporting system. To
add to the problem, it had to work in the currency of every country
we were doing business in (over 8 different currencies).
Additionally, our computers are in Florida while our e-commerce
management is in London. We
had to do this at the same time that we were converting the entire
e-commerce site from sportsline.com to sports.com, transferring the
entire domestic business to our outsourcing partner, and, finally,
we had to be up and running in six weeks. It's an understatement to say that we were facing an enormous
task." "We
had an early, alpha version of Storekeeper running in the IT department
and with this great need, we decided to ask Dryken if they could deliver
a final, finished version in six weeks or less -- one that supplied
all of the reports that we were currently using in finance and merchandising.
They said they could...and they did!
Six weeks later, prior to the launch of the new e-commerce
site, Dryken installed Storekeeper.
The installation took less than a day, and no IT resources.
It has been up and running for almost a year now, and the few
minor issues have quickly been resolved by the people at Dryken.
We are dependent on Storekeeper for all of our sports.com financial,
merchandising and customer activity reporting on our e-commerce site. Additionally,
since it is web-based with no compatibility problems, the fact that
management is in London has caused us no problems whatsoever. And, although Storekeeper was shipped with no user documentation,
we did The
team at Dryken, lead by their Chief Product Officer, Brad Fregger,
is one of the best I have ever worked with.
There’s no doubt that my job would be much easier if I could
depend on all of my vendors for the service I received on a regular
basis from Dryken. Give
me call...I'll verify all of this...oh, yes...Dryken hasn't paid me
a penny to say this." Alan
Scharf, IT Director - CBS Sportsline Currently: |